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Aspect® Unified IPTM, using Microsoft Windows®, delivers the performance, flexibility, high reliability and scalability that contact centers need.
Whether your contact center has tens or thousands of agents, Aspect Unified IP is ready to scale or add capabilities based on your contact center requirements and goals.
Unified System Capabilities
| Inbound |
Outbound |
| Automatic Call Distribution (ACD) |
Outbound Call Distribution |
| Speech-enabled |
Outbound Email Distribution |
| Voice Portal |
Outbound Voice Portal |
| Skills-based Routing |
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| Multichannel |
Administration |
| Multichannel Universal Queue |
Unified, Enterprise Administration, Routing and Reporting |
| Web Chat and Collaboration |
Monitoring and Recording |
| Workflow Management |
Voice Mail |
| Web Callback |
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| Desktop |
| Agent Desktop and application programming interface (API) |
| Agent Desktop Scripting |
| SIP-based VoIP |
| Remote Agents |
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