Aspect eWorkforce Management enables multi-skill, multisite, and multichannel contact centers around the world to increase revenues, reduce costs, and increase customer satisfaction across their key business processes of customer service, collections, and sales & telemarketing.

Aspect eWorkforce Management includes a complete suite of solutions to meet every workforce management need. The suite's core component provides essential workforce management forecasting, scheduling and tracking functionality for single-skill, multi-skill, and multi-channel, inbound, outbound and blended contact center environments. To gain greater levels of efficiencies, the suite includes a set of fully integrated enhancement packages that help fine-tune agent productivity, empower agents and supervisors, optimize overall performance and simplify the management of multi-site and outsourced contact center workforces.

Aspect eWorkforce Management is a scalable solution utilizing industry standard hardware and software and integrates with all leading ACDs and predictive dialers to reduce complexity and operational costs. As the market-leading workforce management solution, Aspect eWorkforce Management makes sure the right numbers of agents are available with the right skills across all locations.