A contact center is a synchronized system of people, processes, technologies and strategies that delivers access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.
AYC&T is a leading system integrator in Middle East and Africa provides best in class contact center solutions to our customers. We design the strategic solutions to manage the customer interactions with the help of innovative technology 24/7.
With our contact center solutions work faster and smarter from different parts of the globe. AYC&T helps in leveraging the power of technology to personalize the customer experience in a contact center.
Networking & Security: The trusted solutions from the company include solutions for Monitoring, Stress Testing, Customer Experience Management (QoE), Roaming & Interconnect, Revenue Assurance, Business Intelligence, OSS/BSS, DMS, Disaster Recovery Automation, GIS and Contact Centers.
AYC&T is also most sought after for the services it provides – from Network Planning and Optimization, Drive Test & Post processing, RF & LOS Field survey, Installation, Maintenance, Passive Intermodulation testing, Time Synchronization Audits, EMF testing, Manpower outsourcing, Fiber works, Revenue Assurance/Fraud Management & Security Consulting to Wireless Professional trainings, AYC&T is the best in whatever it delivers.
AYC&T’s in-depth understanding of technology and hands on experience helps us to bring the best products, solutions & technical practices to the rapidly growing wireless industry. It enables us to deliver world class quality of services to maximize Network Data and Voice performance.