In today's changing market, large companies must move quickly to stay ahead of competitors. Staff members must be flexible team players, ready to switch tasks. Business ConneCT is a robust all-in-one unified communication solution that supports this flexibility. Simple and effective communication tools enhance contact with customers, improve reachability and reduce costs. A single intuitive user interface enables employees to switch roles easily.

Customers expect first time right contact. With integrated contact centre functionality, each customer call reaches the right person, first time, every time. Every employee, wherever they are, can act as a virtual agent while doing other tasks. Business ConneCT gives every employee control of how and when to be contacted,by whom, and on which device: in the office, at home, or on the move. What's more, you can see who is calling including the caller's photo. Real-time presence and callstatus information show at a glance who is available. Employees who are not available can indicate a reason and expected return. With this information the operator or colleagues can decide to choose an alternative form of communication, instead of wasting time listening to a busy phone or ending up in a voicemail box.