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Recognised worldwide as a market leader, AdvaTel's family of Contact Centre Management products are currently utilised in seventeen countries and available in four different languages.
Encompassing real-time displays and a historical reporting package, QMC's customisable, intuitive and user-friendly scalable modules can be implemented quickly and with minimal disruption.
A vital Contact Centre management tool, QMC keeps Agents informed of the current queue loads, and ensures call trends and customer expectations can be accurately evaluated.
Engineered to improve the customer experience, QMC is an affordable solution that provides the flexibility of being able to analyse both individual Agent activity and Queue performance data.
With a strong commitment to providing solutions to meet client needs, AdvaTel's skilled in-house development team and active research programs will continue to ensure these QMC users have immediate access to the latest technology and maintain the edge they have over their competitors.
AdvaTel's QMC suite of Call Centre management solutions for PBXs and Centrex services is offered in different languages and distributed throughout the world.
QMC is a rapid communication system that tells you what's happening with your Call Centre queues and provides you immediate management input.
The AdvaTel QMC range includes:
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